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In-House vs. Outsourcing Managing Services: Which model could be better for your business?

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As the search for digitally transforming one’s business continues to increase, many companies are faced with the ongoing question; should we choose to continue to invest in in-house integrations, or offload them to a Managed Services Provider (MSP)?

On the one hand, some companies are choosing to keep everything in-house, while others are looking to relieve themselves of the day-to-day burden, and are outsourcing their IT service models, such as Application or Cloud services elsewhere.

Let’s take a deeper look into keeping things In-House vs. Outsourcing:

Size of your Organization

If your organization is on the smaller scale and is quite manageable (less than 20 computer users), you may find it more cost-effective and fitting to keep your IT in-house; where an internal team can handle the requests coming in. On the other hand, if your organization runs slightly larger (25-100+ users), an outsourced Managed Service Provider will offer your business the right technological and consultative solutions to drive your business to success.


One would think it preferable to have their IT team right down the hall for assistance and support as soon as it’s needed, but an outsourced MSP will often identify and resolve issues before your business is aware of the problem in the first place, as they provide 24/7/365 network monitoring and remote support, to counter any IT threats before your business is affected. Such extensive network monitoring can be costly and difficult to manage for a small business’s on-site IT team. 


You may find that some start out with an in-house IT expert until they are stalling in their new projects or are facing a huge backlog of user requests that they cannot keep up with. An MSP would likely have a larger pool of resources and multiple employees available to assist users if another support technician is not available. An MSP would provide enough support to continuously meet the demands of your customers and your industry. 

Comparing Costs

IT costs vary from business to business, but how much you’re choosing to invest in technology ultimately depends on whether your company is simply looking to get by with the basics, or looking to utilize the best out of IT to enhance your business’s productivity and efficiency.

A full-time IT employee or department with capabilities equal to an IT managed service provider would likely cost a small to medium size business more than outsourcing IT services. 

Combining the cost of infrastructure, hiring expenses, and hourly rates of developers, you can reduce your development cost by up to 60% by outsourcing.

At the end of the day, it all scales down to your business requirements and your priorities. When comparing outsourcing IT services with an in-house IT team, it’s imperative to first understand your business’ long term goals, and what will keep it running and drive its success. 

At BluGrass Technologies, we work with organizations of all sizes to ensure they are equipped with the right technological tools and resources needed to continuously drive their growth and success. Get in touch with any member of our IT managed services team to find out if we will be a good fit for your business.